Jeeva Priyan G

Cloud Engineer

LTIMindtree, Chennai | Sep 2023 – Present

Project: Enterprise ICT Infrastructure & Operations Support (ENEC) — supporting 10,000+ users across 1,000+ Windows Servers spanning Microsoft 365, Exchange Online, Active Directory, Microsoft Entra ID, Azure, Citrix, and Azure Virtual Desktop (AVD).

• Administered and maintained 1,000+ Windows Server (2008–2022) instances supporting a 10,000+ user enterprise environment, ensuring system stability, performance, and security compliance
• Executed end-to-end Windows Server administration — provisioning, patching, maintenance, security hardening, and lifecycle management — across enterprise infrastructure
• Led incident management and root cause analysis (RCA) for enterprise-wide, service-affecting incidents logged in ServiceNow, partnering with cross-functional infrastructure teams to restore service and prevent recurrence
• Administered Active Directory (AD DS), including user account lifecycle management, Organizational Units (OUs), Group Policy Objects (GPO), and role-based access control (RBAC) for 10,000+ enterprise users
• Managed Microsoft 365 and Exchange Online administration — mailbox provisioning, shared mailboxes, distribution lists, and mail-flow troubleshooting — alongside Microsoft Entra ID identity administration for 10,000+ end users
• Resolved enterprise networking and connectivity issues spanning DNS, DHCP, TCP/IP, and VPN, reducing end-user and infrastructure downtime
• Supported Azure infrastructure operations — Virtual Machines, Network Security Groups (NSGs), and resource groups — using Azure Monitor for proactive cloud operations monitoring
• Delivered Azure Virtual Desktop (AVD) and Citrix support, managing host/session connectivity, user profile issues, and application delivery for enterprise end users
• Executed monthly patch management and vulnerability remediation cycles across the Windows Server estate, maintaining 100% compliance with organizational security benchmarks
• Built PowerShell scripts to automate recurring administrative and reporting tasks, improving efficiency across identity and infrastructure automation workflows
• Automated business workflows using Microsoft Power Automate, reducing manual effort and improving operational efficiency
• Authored documentation, runbooks, and troubleshooting guides supporting infrastructure operations, audits, and knowledge transfer
• Sustained 100% SLA compliance while consistently achieving customer satisfaction ratings above 4.5/5 across incident, change, and service request categories in ServiceNow
• Spearheaded a ticket-handling process improvement that nearly doubled the team's same-day ticket closure rate — from 28.4% to 49% in two months — improving response times and client-facing service efficiency

Cybersecurity Intern

Hackup Technologies, Remote | Jan 2022 – Feb 2022

• Conducted web application vulnerability assessments and security testing using Burp Suite and Metasploit, documenting findings and recommended remediation measures